Contact us

Office address

Rochford Housing, Rumsey House, Locks Hill, Rochford SS4 1BB

General enquiries

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3514 or 0800 012 1991

Email: contactus@sanctuary-housing.co.uk

Repairs

Open 24 hours a day, 7 days a week, including public holidays.

Tel: 0800 012 1991 or 0300 123 3560

Online: Using a secure log-in

Text: 07824 609 748

Typetalk / minicom: 01482 580576

Email: cscrequests@sanctuary-housing.co.uk (non-emergency repairs only)

Gas safety

Open Monday to Friday, 9am to 5pm.

Tel: 0800 916 1422 or 01353 652 673

Out of hours: 0800 288 9289

Antisocial behaviour support

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3514 or 0800 012 1991

Out of hours call 0300 123 3568 or 0800 916 1522

Email: contactus@sanctuary-housing.co.uk

Get involved with Rochford Housing

For resident involvement, contact your Improvement and Involvement team.

Open Monday to Friday, 8am to 8pm and Saturday 9am to 1pm.

Tel: 0300 123 3514 or 0800 012 1991

Email: contactus@sanctuary-housing.co.uk

Call charges

The '0800' numbers shown above are free if you call from a landline. The ‘03’ numbers are charged at the normal national rate (the same as ‘01’ and ‘02’ numbers) by all providers, including mobile. For the exact charges from your mobile phone, check with your provider.